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Home 2015 April Tax Compliance Certificate from iTax

Tax Compliance Certificate from iTax

Compliant

There are a couple of reasons you would want to get a Tax Compliance Certificate (TCC). The main one being – you are after a government tender and you have been asked for your TCC. Our main reason for getting it was purely because we wanted to be compliant, period.

If you fall under either of those reasons (or a different one all together), then you will appreciate this post. In the past the process of getting a TCC was a tiresome manual one that took 30 days! With iTax, you can now get your TCC with as few clicks of a button as possible!

Checklist

  • Company PIN number – to log on to iTax
  • A reason for your application
  • Time: To apply – 2 minutes; For feedback and to follow up – 1 / 2 days
  • Ensure that you have met all your tax obligations (see below)

 

A Tax Compliance Certificate shall be issued to taxpayers who are compliant with the tax obligations as per the tax laws.  These obligations are:-

1. Filing of tax returns for the registered tax obligations
2. Payment of the assessed taxes
3. Declaring the correct income.

Procedure

The Application on iTax

Log onto iTax using your PIN number. On the home screen, go to the “Certificates” tab and choose the “Apply for Tax Compliance Certificate (TCC)” option from the drop down menu.

Apply_TCC

 

Proceed to fill out the application form by giving a reason for your application – the PIN number and company name are automatically filled out – and when done, click the “Submit” button.

Reason_for_TCC

 

The system then acknowledges receipt of your application and gives you back an “Acknowledgement number” and an “Acknowledgement receipt” for download. You can download this receipt for future reference.

TCC_Ack_Receipt

 

The Follow Up Afterwards

After “finishing” my application, I was very excited and thought how great things were now! From the olden days of physically visiting KRA, filling out a form manually and waiting 30 days for feedback on your application to just a few minutes on a machine!

My excitement was short-lived as a few days later, I received an email from KRA with the subject line: “Rejection of Application for Tax Compliance Certificate” (see email below).

Your first instinct is to panic! The thought of KRA catching up with you for not submitting tax returns, is scary. At least for me it is. Then you start thinking about what you could have done wrong as you know very well you HAVE submitted all the returns (unless you have not) and have paid!

Print

After a while you relax knowing (1) this is KRA 😉 , (2) they have a new system, (3) they are transitioning. It then becomes obvious that the reason iTax would assume that you had not submitted your PAYE returns for the said years, was because you were not using iTax back then, chances are you were using ITMS!

Ideally since BOTH are online systems, then the records should have been pushed to iTax during the transition but I guess not. This is what I did next and it worked:

I sent an email to KRA (contact us for the specific emails we used) explaining that our application had been rejected and the reason was invalid as we had submitted and paid all our tax returns and that it was obvious iTax is assuming we hadn’t done these submissions as we were using ITMS.

Someone then actually got in touch with me and advised me to re-apply for the TCC and send them an email quoting the “Acknowledgement Number” of our new application.

I am assuming that they manually check that you are not lying about meeting your tax obligations and then they ‘stop’ iTax from sending you another rejection email and instead, enable it to send you an approval one as below:

This email will come with your Tax Compliance Certificate attached to it. Download it, print it, hang it on your wall and rejoice that eventually you still did not have to leave the comfort of your office to get your TCC 🙂 .

Tax_Complicance_Certificate

Note: A Tax Compliance Certificate is only valid for 12 months from the date of application and KRA reserves the right to withdraw it if evidence is found that you did not meet the application criteria.

The issuance of a Tax Compliance Certificate will not rule out an audit being carried out and any taxes found to be owing will be payable not withstanding the fact that a TCC has been issued.

Happy taxing and stay compliant!! 🙂

Images source. iStock

Apr 27, 2015Angela Nzioki
4 years ago 95 Comments Compliancy, Goverment officesFiling returns, Income tax, iTax, ITMS, KRA, KRA returns, PAYE, PIN, Tax, Tax Compliance Certificate, Tax obligations, Taxpayer, TCC0
Angela Nzioki

I love books, I'm a wannabe professional writer, I love technology and all it has to offer, I want to travel and see the world, I love golf, I love drama, I love mentoring women in technology, I see the challenges we face as Africans and I want to find solutions for them, I love people.
Co-founder of Pluspeople Kenya (aka Uhasibu).

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Comments: 95
  1. Murtaza
    1 year ago

    Hello. I'm a sole proprietor, is not having a compliance certificate a penalty? A couple of KRA officers visited my shop and demanded to see my compliance certificate and said they would fine me. Are they allowed to do this?

    ReplyCancel
  2. james kimwolo
    1 year ago

    Hi Angela! your blog post is wonderful source of information to people in need of i-tax compliance.Please create more traffic to your blog post and feed them with various relevant news and symbiotically earn from the traffic flow.
    I am also in need of your i-tax particulars to allow me access the benefits of i-tax.

    ReplyCancel
  3. Brian Kip
    1 year ago

    Hi,

    I'm trying to apply for the KRA TAX Compliance Certificate so that I can be able to apply for county government jobs. However, I have not filed returns for about 2years since I applied for my KRA PIN. I've have just learned recently that even unemployed persons are required to file nil-returns. My question is, how do I file returns for the past 3-years of which I was unemployed. In other words, can this be done online and how?

    ReplyCancel
  4. Purity
    2 years ago

    Me too,kindly send me an email or the number pleas

    ReplyCancel
  5. Carolyne Awino Oduong'o
    2 years ago

    Hi! failed to file A few months returns last year but now urgently in need of tax compliance certificate. How can I go about it.

    ReplyCancel
  6. James Nyoike
    2 years ago

    The tax certificate you receive, must it be signed... bear a signature from a KRA official??

    ReplyCancel
  7. joy
    2 years ago

    Hi Angela, Kindly send me the email address you used,Thanks!

    ReplyCancel
  8. jothefu5
    2 years ago

    Angela, where can i get the number we use to check TCC status? the webpage refreshed and i had not noted it on a paper.

    ReplyCancel
  9. Muthoni
    2 years ago

    Wondering what to do if one's employer doesn't have KRA pin eg, they are not registered online such us online jobs. How do you pay your taxes?

    ReplyCancel
  10. Laban
    2 years ago

    what was the email you used because even my application was rejected with invalid reason

    ReplyCancel
  11. Rick Shaw
    2 years ago

    Pls can you share the email contact. I too received a rejection.

    ReplyCancel
  12. Ambrose
    3 years ago

    do individuals need a TCC or is this the preserve of companies?

    ReplyCancel
  13. Khali
    3 years ago

    Hi please send me the email you used for the clearance

    ReplyCancel
  14. margaret
    3 years ago

    I am having a similar problem. please email me also the email you used Angela. that would greatly be appreciated

    ReplyCancel
  15. margaret
    3 years ago

    please email me also the email you used Angela. i have a similar problem.

    ReplyCancel
  16. Mary Njenga
    3 years ago

    Hi Angela,kindly send me the e-mail address you used to contact Tcc,have encountered the same problem too.

    ReplyCancel
  17. Sophie
    3 years ago

    HI i'm having the same problem kindly assist me with the email address

    ReplyCancel
  18. George Kirigha
    3 years ago

    Hi Angela,
    Kindly send me the email you used.

    ReplyCancel
  19. lynn
    3 years ago

    hi, how long should i wait for the TCC after application?

    ReplyCancel
  20. judd
    3 years ago

    Hallo Angela, thanx for the info , i have encountered the same issue. please assist me with the email address you used

    ReplyCancel
  21. judd
    3 years ago

    Hallo Angela, thanx for the info. please assist me with email address you used .i have encounterd the same problem .

    ReplyCancel
  22. Njoroge
    3 years ago

    how does one fill in the tax returns form for the unemployed individual?

    ReplyCancel
  23. Ken
    3 years ago

    Hi Angela. Could you please share the contact that assisted you to sort out the TCC rejection. Thanks.

    ReplyCancel
  24. Maxwell
    3 years ago

    Kindly send me the email as well.

    ReplyCancel
  25. CHARLES WAMBUGU
    3 years ago

    can i apply for a TCC online before expiry of the old TCC. thanks

    ReplyCancel
  26. stanley mwangi
    3 years ago

    Hello.how long does it take to receive the tax compliance certificate since i applied last week and nothing yet from KRA till now.

    ReplyCancel
  27. Joshua
    3 years ago

    Kindly help me with the follow up email,Angela. Thanks a lot.

    ReplyCancel
  28. Ben
    3 years ago

    Hi Angela, Kindly send the email to me.

    ReplyCancel
  29. Samuel
    3 years ago

    Hi Angela. Kudos for your good job.Please send me the KRA contacts that will help me get my TCC. Thanks.

    ReplyCancel
  30. nelius
    3 years ago

    Hi, i am trying to check my pin using pin checker but the web page aint showing anything. please help.

    ReplyCancel
    • Angela Nzioki
      3 years ago

      Nelius, I have also tested it and it looks like it has an issue. Only KRA can sort that out :(

      ReplyCancel
      • LUCY
        2 years ago

        Hi,
        I had been applying for a Tax Compliance Certificate without any positive feedback.
        Kindly assist me with the contact details and the email address you used.

        Regards,
        Lucy

        ReplyCancel
  31. Dan
    3 years ago

    Angie Please send me the email address.
    Thanks for the great guide.

    ReplyCancel
    • Angela Nzioki
      3 years ago

      Dan, I shall be updating the post to exclude that part. The person whose email I had no longer works on TCC. However, I have been advised that if you call the duty station you have been registered, they should be able to help you with your TCC.

      ReplyCancel
  32. David Waudo
    3 years ago

    Need the email too kindly

    ReplyCancel
    • Angela Nzioki
      3 years ago

      David, I shall be updating the post to exclude that part. The person whose email I had no longer works on TCC. However, I have been advised that if you call the duty station you have been registered, they should be able to help you with your TCC.

      ReplyCancel
  33. onesmus kandie
    3 years ago

    send me the contact to acce tcc

    ReplyCancel
    • Angela Nzioki
      3 years ago

      Check your mailbox

      ReplyCancel
      • Felix
        3 years ago

        Hi Angela,
        Thanks for the help. Please send me the email for the contact person. I got the same issue

        ReplyCancel
  34. Maurice
    3 years ago

    Please provide me with the email you used. I got the same problem. Thanks

    ReplyCancel
    • Angela Nzioki
      3 years ago

      Check your mailbox

      ReplyCancel
  35. SARAH KIMPAYE
    3 years ago

    Hi angela, thank you for the information.could you kindly send me that email for my followup
    thank you

    ReplyCancel
    • Angela Nzioki
      3 years ago

      Check your mailbox

      ReplyCancel
  36. Nancy Muthoni
    3 years ago

    please send me the email that you used Angela

    ReplyCancel
    • Angela Nzioki
      3 years ago

      Check your mailbox

      ReplyCancel
  37. Peter Gitau
    3 years ago

    Hi Angela, kindly send me the KRA email address you used as I have encountered a similar problem.

    ReplyCancel
    • Angela Nzioki
      3 years ago

      Check your mailbox

      ReplyCancel
  38. Victor
    3 years ago

    Hey i found this piece a very resourceful one.I do i apply a VAT & TCC for a new business Kindly share with we the email too thanks.

    ReplyCancel
    • Angela Nzioki
      3 years ago

      Check your mailbox

      ReplyCancel
  39. cyrus karibe
    3 years ago

    For how long should i wait after application for a tax compliance certificate to know if it has been rejected or not then kindly help with the email address to use for followup in case its rejected

    ReplyCancel
    • Angela Nzioki
      3 years ago

      A few days. Check your mailbox for the email.

      ReplyCancel
    • kclay
      3 years ago

      My company has been dormant since 2013, it's now active for the last two months and now need a tax compliance certificate to apply for government tenders. How to go about it please advise.

      ReplyCancel
  40. Julius Mutunga Maweu
    3 years ago

    Hi Angela.
    Thank you for this useful post. I also got the rejection of my Tax Compliance application and I'd like to know what contacts you used to resolve this issue. Please reply soonest.

    ReplyCancel
    • Angela Nzioki
      3 years ago

      Check your mailbox.

      ReplyCancel
  41. Ernest
    3 years ago

    Kindly email me the contact please I have a similar issue

    ReplyCancel
    • Angela Nzioki
      3 years ago

      Check your mailbox

      ReplyCancel
  42. Steve
    3 years ago

    Please provide me with the email you used. I got the same problem. Thanks

    ReplyCancel
    • Angela Nzioki
      3 years ago

      Hi Steve, I have emailed you the contact.

      ReplyCancel
      • Bhoke
        3 years ago

        Kindly give me the email as well. Getting the rejection message as well

        ReplyCancel
        • Angela Nzioki
          3 years ago

          Check your mailbox

          ReplyCancel
      • Debra
        3 years ago

        Hi Angela, Kindly send the email to me.

        ReplyCancel
        • Angela Nzioki
          3 years ago

          Check your mailbox.

          ReplyCancel
    • Moses Ngoroi
      3 years ago

      I seem to have the same problem, Kindly send me the Email

      ReplyCancel
      • Angela Nzioki
        3 years ago

        Check your mailbox

        ReplyCancel
  43. Beforn Ondieki
    3 years ago

    what was the email you used because even our application was rejected with invalid reason

    ReplyCancel
    • Angela Nzioki
      3 years ago

      Check your email, I have emailed you the address.

      ReplyCancel
      • naomi
        3 years ago

        Dear Angela,
        thnaks for the info you providede.
        i just applied fr my Tax compliance certificate and i await any feedback.
        would you please give me the contacts/ email address just to be on the safe side.
        i already have issues with the year end and have to battle this to the end.

        Thank,
        Noami

        ReplyCancel
        • Angela Nzioki
          3 years ago

          Hi Naomi, I have emailed you the contact.

          ReplyCancel
  44. aaron
    4 years ago

    pliz update for me the itax portal.

    ReplyCancel
  45. esther njeri
    4 years ago

    As an individual seeking to apply for a government job AT NTSA do i require a TCC?

    ReplyCancel
  46. maryanne
    4 years ago

    My account is not accepting my password. kindly reset it. P051312700I.

    regards,
    Maryanne - Admin

    ReplyCancel
  47. maryanne
    4 years ago

    My account is not accepting my password. kindly reset it.

    regards,
    Maryanne - Admin

    ReplyCancel
  48. Moffin
    4 years ago

    What email did you use since am not getting any reply from call centre email

    ReplyCancel
  49. Moffin
    4 years ago

    Hi, what email address did you use since am not getting any reply from the call centre one

    ReplyCancel
  50. BENSON SORHE
    4 years ago

    HOW CAN I GET ITAX COMPLIANCE CERTIFICATE PLZ

    ReplyCancel
  51. Captainteknics.com
    4 years ago

    very resourceful .Blessings be upon you

    ReplyCancel
  52. jackton owino
    4 years ago

    i need a KRA certificate i have the number but i dnt have the certificate

    ReplyCancel
  53. enock
    4 years ago

    i would also like to get the email and make a follow up on an application i made ages ago

    ReplyCancel
  54. Enock
    4 years ago

    What's the email address you used and got feedback? I applied ages ago and am just getting bounced around from office to office.

    ReplyCancel
  55. carol
    4 years ago

    I had gone to sameerpark and they helped me register for the Company PIN, now i am trying to apply for the Tax compliance and i cannot because i don't know which password they used or the security question and answer. Please assist

    ReplyCancel
  56. JUSTINE MISOKA
    4 years ago

    i had applied for tax compliance certificate 20days ago, but no response to date, what is the problem?.

    ReplyCancel
  57. douglas kilonzi
    4 years ago

    i have registered a sole propritorship business.Am on the process of applying for business tenders however tac xompliance certificate is needed.kindly advice on how to get one through online.do i register the business with Kra?

    ReplyCancel
  58. mike
    4 years ago

    how do i renew for the tax compliance certificate

    ReplyCancel
  59. musau
    4 years ago

    my compliance certificate application was rejected because i had not filled my returns advice me on how i should do .

    ReplyCancel
  60. Edith Ingutia
    4 years ago

    Hi!
    The information you've posted is very insightful. I am grateful. Kindly send me a contact email . I have just applied for my TCC and wish to follow up.

    Thank You !

    ReplyCancel
  61. Njeri Kamau
    4 years ago

    hi,I'm trying to file my online tax returns but the website has declared my PIN invalid,while googling for a solution I came across your post,kindly send me the said email address so I can get some assistance,thanks.

    ReplyCancel
  62. JOSEPH
    4 years ago

    Good Work.
    My Q: I do not have a company, but rather in the process of registering a business. However, i expect it to generate some income which then can allow me to register a company.
    In the meantime, how can i make the business TAX compliant, is there a PIN for Sole Proprietorship businesses that are starting off?

    ReplyCancel
    • Linda Kariuki
      4 years ago

      Yes, Sole Proprietorship uses the PIN of the individual

      ReplyCancel
  63. Oscar
    4 years ago

    I am having similar issues. Kindly share the email contact you used.

    ReplyCancel
  64. James
    4 years ago

    Good analytical post. Please share email

    ReplyCancel
  65. waleed
    4 years ago

    what was the email address you used because no one has replied to my email I sent to callcentre@kra

    ReplyCancel
    • Angela Nzioki
      4 years ago

      I have sent you an email with the contact

      ReplyCancel
      • Kaari Macharia
        3 years ago

        Hi please send me the email address you used

        ReplyCancel
        • Angela Nzioki
          3 years ago

          Check your mailbox

          ReplyCancel
          • samuel M King'oo
            2 years ago

            kindly provide me with the email address .KRA are indicating that i have their balance. i thought my employer paid everything.

            ReplyCancel

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