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Home 2014 June Howto do PAYE on iTax

Howto do PAYE on iTax

Income_Tax_PAYE

“Pay As You Earn” (PAYE), as a method of tax deduction from employee’s salaries or wages applies to all income from any office or employment. It applies to weekly wages, monthly salaries, annual salaries, bonuses, commissions…e.t.c. Pretty much every single coin earned in this country within employment is liable to tax!

So as part of our two cents to Kenyan start-ups/ SMEs on workers, is that you have to do PAYE for your fixed employees and/or Withholding tax for any consultants (refer to post on Howto do Withholding tax on iTax) who are assisting you briefly – everyone “working” on your start-up is one or the other.

This post is part of our continued coverage of how to use the iTax system (refer to post, An introduction to iTax). Since we have declared there is no way around it, the best way we can handle it is by doing it right so as to avoid getting into any trouble.

Motivation

a) The Commissioner may impose a penalty if an employer fails;-
– to deduct tax upon payment of emoluments to an employee
– to account for tax deducted (on or before the 9th of the month)
– to supply the Commissioner with a certificate prescribed under PAYE Rules.
The penalty is at the rate of 25% of the amount of tax involved or Kshs. 10,000, whichever is greater.

b) Penalty on Unpaid Tax
A penalty of 20% will be levied on PAYE tax remaining unpaid after due date.

c) Interest on Unpaid Tax
A late payment interest of 2% per month or part thereof shall be charged on amount of PAYE tax, including the penalty remaining unpaid for more than one month after the due date until the full amount is paid.

Procedure

Step 1: Download the PAYE excel sheet from iTax (similar to the one from the old tax-payer software/ ITMS).

The PAYE excel sheet that you need to download is found under the “Returns” menu item. You have to pretend that you are doing an actual return to actually get the required files.
So, go to Returns >> File Returns >> Income tax – PAYE >> Download File.

The PAYE spreadsheet is available in both Excel format and Open Document Format (for Open Office). However, when we tested it the ODF format file we found that it was not working at all! So that seems that right now, the only way is to buy Microsoft Excel (not cheap) and use the excel version. Also for the smoothest operation we recommend that you do this on a Windows machine.

 

Step 2: Fill out the details of the excel sheet and generate the output – zip file.

The PAYE excel sheet has various tabs and you need to fill out all the relevant ones. When you are done, validate the spreadsheet – if it has any errors, the validation will let you know otherwise it will prompt you to generate a zip file that you will upload onto iTax.

Save the zip file on your machine where you can easily access it for uploading.

 

Step 3: Upload the zip file onto iTax.

Using your company PIN and iTax password, log onto your iTax account then under “Returns” on the to menu item, select “File Return”.

PAYE_File_Return

 

This will take you to the “e-Returns” page. The type of “e-Return” and “Taxpayer PIN” will already have been filled out for you so proceed to select the “Tax Obligation”. In this case, it is the “Income Tax – PAYE” obligation.

PAYE_Income_Tax

 

Fill out the “Income tax – PAYE form” by selecting the “Return Period From”, the “Return Period To” will automatically be filled out as the system only expects you to do a return for one month at a time.

Click the upload button to upload the zip file onto iTax. Only click the Add File button if there is more than one file you want to upload, otherwise, proceed to check the Terms and Conditions and “Submit” the form.

PAYE_Upload_File

If your uploaded file was correctly filled out, the system will successfully submit it and give you a “Returns Receipt”. Otherwise, you will get an error message telling you what you had done wrong.

If you get an error message, simply go back and correct the PAYE spreadsheet then validate and save it a new. You do not need to use the “File Amended Return” menu item as technically, you had not successfully submitted the first time. Repeat the process and you will be fine.

The “‘Returns Receipt” is in the form of a download link that you can click and download for your filing. Note, you are not DONE with the process…all you have done is successfully submitted the Income Tax – PAYE form.

 

Step 4: Generate payment slip for the just submitted PAYE liability.

What now needs to happen is that you need to generate a payment slip for the tax obligation. The payment slip is what you will use to make a payment for this liability at the bank.

Proceed to click the Payment button.

PAYE_Download_Receipt

 

A lot of the details on the e-Payment Registration form will already be filled out, proceed and fill what isn’t. That should be as indicated in the image below.

Confirm the “Liability Details” as this indicates what you are meant to pay. When all is good, select that liability entry and click the “Add” button.

PAYE_Register_Payment

 

The “Add” button from above adds the liability details to the “Payment Details”. This should then give you the total that you are meant to pay (there could be more then one liability that you are paying for).

Proceed to select the “Mode of Payment”; Cheque, Cash or RTGS and finally select the “Receiving Bank” – this should be the bank where you intend to make your payment from. Chances are, it is the bank that you bank with as a company. “Submit” the payment details.

PAYE_Confirm_Payment_Details

 

A successful submission gives you back a “Payment Slip”‘ as indicated below. Click the download link to access it.

PAYE_Payment_Download_Receipt

 

Step 5: Pay the PAYE at your local bank

Final step is to print the “Payment Slip” in 2 copies and take both to your local bank with a cheque for the amount indicated on the payment slip.

One of those copies will be kept by the bank as an indication of your payment while the other one will be stamped and given back to you as your receipt for your own books. This is a very important document as it’s actually shows that you have paid your liability. In case the bank has an issue with their systems and miss to register your payment, you can always fall back to this document as evidence for the payment.

iTax also sends you a confirmation email when you have made a payment and you can always check your “General Ledger” on iTax for verification of the payment entry.

Jun 12, 2014Angela Nzioki
Image4 years ago 227 Comments Compliancy, Goverment officesIncome tax, iTax, KRA, KRA returns, PAYE, Tax, Tax returns, Taxpayer0
Angela Nzioki

I love books, I'm a wannabe professional writer, I love technology and all it has to offer, I want to travel and see the world, I love golf, I love drama, I love mentoring women in technology, I see the challenges we face as Africans and I want to find solutions for them, I love people.
Co-founder of Pluspeople Kenya (aka Uhasibu).

Missing previous submissions on iTax...??Howto do VAT on iTax
Comments: 227
  1. Tintswalo
    1 year ago

    Good day, I need assistant I have prepare my payment slip selected the payment type as Installment Tax 0104 Income tax company instead of Self assessment Tax 0106 Income Tax PAYE. And the client made the payment, the after I filed the e return form which was successfully processed. I then received an email stating that i have booked Installment Tax 0104 Income instead of Self assessment Tax 0106 Income Tax PAYE.
    How can this be amended as the payment shows the incorrect payment type? It should be Self assessment Tax 0106 Income Tax PAYE.

    Your assistant will be much appreciated.
    Thank you

    ReplyCancel
  2. priscilla
    1 year ago

    Hi Angela,
    my issue is if the accountant is the one filling for the staff lets say 30 people does it mean i ill file 30 times , or we have 'add' option so that one payment reciept is generated at the end.

    ReplyCancel
  3. Maangi Angeline
    1 year ago

    I filed my returns last year, but got late and was fined ksh,. 1000, but i haven't paid. How much interest has it gained by now?

    ReplyCancel
  4. Peter
    1 year ago

    How do i file end of year PAYE returns when i was only employed for nine months.

    ReplyCancel
  5. carol wainaina
    1 year ago

    Hi,Its my first time submitting my returns and the end figure is a negative.does this mean i owe KRA or do they owe me?

    ReplyCancel
  6. Andy
    1 year ago

    Hello,
    I am trying to file nil returns. Under tax obligation I understand that I have to select PAYE. However, under the drop down menu I can only see three options, Income tax - resident, income tax - non resident and rent income. Please advise

    ReplyCancel
  7. Karolyn Ferguson
    1 year ago

    Good afternoon,
    I came across your site and hope it is still active. I am trying to sort out our small company's PAYE obligations through iTax but when I try the routing you have above, I do not get any PAYE options under 'File Returns'. The only options I have are Income Tax - Company and Income Tax - Rent Income?
    What am I missing?
    Asante

    ReplyCancel
  8. Akokoh
    1 year ago

    Which is the best way to file the itax returns online?

    ReplyCancel
  9. Faustine
    1 year ago

    Hi. I only have gratuity to file as my returns. Where on the excel sheet do I fill the details?

    ReplyCancel
  10. patman
    1 year ago

    am getting an error when uploading the zip file.... either it displays timeout or upload tax obligation form ...
    what should i do?

    ReplyCancel
  11. Francis
    2 years ago

    Hi Angela,we filed Paye for October last Year,later i realized there was ana error on one of the employee deductions,i need to correct that,procedure? any penalties??

    ReplyCancel
  12. MATU
    2 years ago

    HI, I HAVE CORRECTED THE ERRORS ONLY TO FIND THAT EXCEL SHEET IS NOT SAVING THE CHANGES. WHERE COULD BE THE PROBLEM?

    ReplyCancel
  13. Alphonse
    2 years ago

    Where can i get P9A form in excel format

    ReplyCancel
  14. Chetna
    2 years ago

    Please assist me on filling PAYE on severance pay on ITAX

    ReplyCancel
  15. Mungai
    2 years ago

    Mungai
    ITAX does not give me the option of PAYE. It shows VAT, Income Tax - Company and Tax on Rental Income. What could be the problem

    ReplyCancel
  16. koome gichuru
    2 years ago

    hi how do i xcalculate my monthly tax so that i know how much do i pay

    ReplyCancel
  17. Lidyah
    2 years ago

    hey Angela.Thanks for coming up with this blog. i would like to file paye for gratuity for a contract of 2 years.
    my search has yielded nothing so far.the guideline has laid out the procedure for a contract of 5 years and above. kindly assist.
    thanks and keep up with the good work

    ReplyCancel
  18. john nzau
    2 years ago

    How can I get a sample for guidance of the excel worksheet sample for paye filling?

    ReplyCancel
  19. peter
    2 years ago

    I am trying to submit PAYE for June 2016. The system gives an error and cannot upload the file. Is it because the company has not submitted 2015 returns?

    ReplyCancel
    • peter
      2 years ago

      I have confirmed is a network error being faced by all the other users trying to upload their files

      ReplyCancel
  20. eunice
    2 years ago

    Hi help me understand this,I am ateacher an d my tax is deducted direct I filled my return yesterday and received an email informing me that I have unpaid tax of about 5000 how is this posible?

    ReplyCancel
  21. Tim Kirima
    2 years ago

    Hi Angela. Kudos for the helpful instructions. I am encountering this error: "Please Upload Form for the selected Tax Obligation". Please describe in detail how I can resolve it. I saw another reader request for the same help but I did not understand your response well enough.

    ReplyCancel
  22. Marion Mayabi-Analo
    2 years ago

    I submitted my returns online by mistake before completing section 4, 5 and 6. Kindly help me with a procedure on how I can retrieve the return and make the amendments online.

    ReplyCancel
  23. Judith Oyoo
    2 years ago

    what should i fill when asked to provide one record for employee source of income?

    ReplyCancel
  24. Hiten
    2 years ago

    I am getting the following error message : The Return Period selected does not match with the Return Period in the form you are trying to upload.

    What do I do?

    ReplyCancel
  25. JULIET
    2 years ago

    Hi, Angela
    I'm trying to file my returns online (itax) but my employment income values from the KRA System data does not tally with my P9 FORM. What do i do?

    ReplyCancel
  26. kipkoech
    2 years ago

    I file paye do i have to file end of year paye returns??

    ReplyCancel
  27. JERIOTH WAIRIMU
    2 years ago

    HEY
    AM UPDATING MY RECORDS ON ITAX SO AS TO MAKE RETURNS ON EMPLOYMENT INCOME BUT COME TO THE LAST STEP ITS SHOWING A MESSAGE THAT I SHOULD ADD ATLEAST ONE SOURCE OF INCOME. KINDLY ASSIST

    ReplyCancel
  28. PETER M WAMBUA
    2 years ago

    Hi my employer failed to pay vat last month to the bank even after filling it online so how much penaulty shall we get

    ReplyCancel
    • Angela Nzioki
      2 years ago

      Peter, this is what KRA say on their website about late payments "Failure to submit a return on or before the due date or submitting a payment return without paying the tax due – default penalty of Kshs.10, 000 or five percent of the tax due whichever is the higher and additional interest of 2% per month compounded."

      ReplyCancel
  29. benjamin munyi
    2 years ago

    i av filed my payee income through itax successful but i av not paid to the bank,please advice

    ReplyCancel
    • Angela Nzioki
      2 years ago

      Ben, you should always print the eslip and go pay at the bank otherwise after the 9th you attract penalties of about 10,000KES.

      ReplyCancel
  30. wanjiru
    2 years ago

    Hey, i have lost the wizard for payment after generating the acknowledgement receipt. i have tried to consult payment but no data is found. what do i do?

    ReplyCancel
    • Angela Nzioki
      2 years ago

      Wanjiru, we only share things we have had an issue with. We have never had that problem so I wouldn't know what to do either. In most cases, I would call KRA and ask them to assist me which is probably what you should do.

      ReplyCancel
    • Paul
      2 years ago

      My Unsolicited advice would be.
      If you had generated the Eslip , but not yet paid, this document is automatically sent directly to your registered Email address( The one indicated on your PIN). The other option would be, to
      generate a new Eslip, as this does not amount to liability increment.

      ReplyCancel
  31. tim
    2 years ago

    can i download the payment slip? i already submitted and received my receipt but i lost the download payment slip page.now i cant pay without it...

    ReplyCancel
    • Angela Nzioki
      2 years ago

      Tim, check this link from itax, should be able to show you how to download the slip. Click epayment then consult payment.

      ReplyCancel
  32. Kiraithe Mwenda
    2 years ago

    Hi,
    PAYE total amount is 0.00, should i still go through the whole process?; submit null payment and print out the "Payment Slip"?

    ReplyCancel
    • Angela Nzioki
      2 years ago

      Yes.

      ReplyCancel
      • Gladys Kibuchi
        2 years ago

        Where there is no amount to pay, one should file a nil return. I think your response to this is wrong.

        ReplyCancel
  33. David Mwirigi
    3 years ago

    What if a person is employed in two companies as an employee.How is he taxed?does he need to choose from one of them in the payment of NSSF&NHIF?
    How will he compute his overall tax at the end of the year while making returns?

    ReplyCancel
    • Angela Nzioki
      2 years ago

      Hi David, you inform your second employer that that is your second job. Your tax should be computed from the last tax bracket your first employer leaves. For example, if you earn say 50,000KES from the first employer, they should calculate the tax starting from the lower tax brackets, ie, 15%, 20%, 25% etc and if you earn 30,000KES from the second, then the second employer should calculate your PAYE starting from 30%. Ideally there should not be a difference in the total PAYE you pay whether you earn 80,000KES (50+30) from two different employers or from one. ANd NHIF and NSSF will be calculate by your first employer.

      ReplyCancel
      • Paul
        2 years ago

        That's true. And on Itax,when filing returns for persons with double income or more, one should indicate in the first return as Primary Employee and in the subsequent returns as Secondary Employee.

        ReplyCancel
  34. maro
    3 years ago

    hi paul, im try to add my tax liability it's not adding up?
    we are in nov. and i want to pay for both nov and oct how should i proceed?

    ReplyCancel
  35. ismael
    3 years ago

    please assist, am trying to make payment for KEBS but the liability and tax period is not coming out
    thanks

    ReplyCancel
    • Paul Omondi
      3 years ago

      For any complex returns filing problem, I would be delighted to assist.

      ReplyCancel
      • Angela Nzioki
        2 years ago

        Great!

        ReplyCancel
      • Amos
        2 years ago

        How will i file mine

        ReplyCancel
  36. DICKSON
    3 years ago

    CANT BE ABLE TO REGISTER ON ITAX
    MY PIN NO IS A003105271I, KINDLY ASSIST

    ReplyCancel
    • Paul Omondi
      3 years ago

      If you are still having problems with your registration, or any other I tax issue, I can sort it out for you, at a very affordable fee.

      My email contact in mrpaulomondi@yahoo.com

      ReplyCancel
  37. hildah
    3 years ago

    a very informative post thank you. can you also assist me on how to file gratuity on itax.

    ReplyCancel
  38. NDOCHI
    3 years ago

    WHEN SUBMITTING PAYE , AFTER UPLOADING FILE, THE SUBMIT BUTTON DOESNT WORK, I THINK ITS THE BRANCH NAME , BUT HOW DO YOU UPDATE THE BRANCH WHEN ITS GRAYED OUT,

    ReplyCancel
    • NDOCHI
      3 years ago

      IN THAT CASE I DONT EVEN HAVE A BRANCH

      ReplyCancel
  39. JAMES
    3 years ago

    HI

    ReplyCancel
  40. JAMES
    3 years ago

    hi please assist, on attempting to file my returns the option for tax obligation has no option of income tax paye form,..
    it only indicates income tax resident individual only,..
    whatb could be the problem please?

    ReplyCancel
  41. Deepu
    3 years ago

    How do i pay directors bonus for a company ending in june while its due on october

    ReplyCancel
  42. Deepak
    3 years ago

    Hello, how do i pay PAYE for the directors' bonus?

    ReplyCancel
  43. sakina
    3 years ago

    hi. thank you for your step by step guide, which i have followed. however, i am getting a message that is reading; "Your Error Reference No. is :1444244059102". Any help will be appreciated.

    ReplyCancel
  44. BEN
    3 years ago

    I have downloaded PAYE excel and filled properly. But its refusing to validate because of an extra row. How do you delete an extra row?

    ReplyCancel
  45. wilfred
    3 years ago

    If a company did not file last months paye for some employeees, what is the procedure for filing it late considering that they too have to file for the current month?

    ReplyCancel
  46. Beatrice
    3 years ago

    Thanks for good information. How can i add my tax obligation on my Itax so that I start submitting PAYE for a new employee on my small business?

    ReplyCancel
  47. Zahir
    3 years ago

    Hi. Thanks for taking the time to make this instructions. It's been very helpful. Just want to add, I was doing this on a mac and as you said Open Office can't process this well. I did it on Microsoft Office Mac and it showed so many errors when trying to generate it is crazy. I redid in a PC and it did it well. I took the same file to the mac Office but would not Validate. Guess I will have to have a pc for KRA. Also add payments can be made via Mpesa which is helpful as well.

    ReplyCancel
  48. astha
    3 years ago

    Hi..I want to learn how to pay PAYE .

    ReplyCancel
  49. PAULINE KAMAU
    3 years ago

    Kindly resend my password to itax, I am yet to receive it on attached email. Please

    ReplyCancel
    • Linda Kariuki
      3 years ago

      Hi Pauline, please consult the KRA call centre as we are business people ourselves and not KRA or affiliates of KRA.

      ReplyCancel
  50. Peter
    3 years ago

    I m trying to import the csv file since we are over six hundred employees but it can't. what format do i need to put the file so that it can import.

    ReplyCancel
    • Linda Kariuki
      3 years ago

      Hi Peter, please consult with the KRA as we have not encountered that problem ourselves.

      ReplyCancel
  51. sOPHIE
    3 years ago

    I have successfully filed the returns and saved the payment receipt but when i try to open it so i can print it it says the file is corrupt how do i get a copy of the recipt

    ReplyCancel
    • Linda Kariuki
      3 years ago

      Hi sophie, it could be a connection failure or you are opening the file with the wrong tool. However if you are using Adobe Acrobat reader or Foxit reader to open the file and still get the same proble please enquire with the KRA.

      ReplyCancel
  52. Paul Kinyua
    3 years ago

    Hi Angela
    I and my friends (3) updated our itax info and it was sucessful. Nevertheless we have not recieved KRA password as at 01 July 14 for 1 week now. Why?

    Again i would like to know what happens with public servants who are outside the country for state duties by the time of submitting. Can one submit when they are back without penalty?

    ReplyCancel
    • Linda Kariuki
      3 years ago

      Hi Paul, I would suggest you consult with the KRA as we are not KRA or affiliates of KRA.

      ReplyCancel
  53. Becky
    3 years ago

    Kindly assist, I got a tax insurance tax relief but I cant find a place to file those details and this brings a tax due amount of the relief given last year. Should I file it like that and am I supposed to pay this? Stranded before deadline assist...

    ReplyCancel
    • Linda Kariuki
      3 years ago

      In the excel form there is a section for computing insurance relief.

      ReplyCancel
  54. Nancy
    3 years ago

    I have tried my best to get the password after have been told that i have successfully updated a profile, now it says that the account has been locked and this is the last day, do i have any other choice

    ReplyCancel
    • Linda Kariuki
      3 years ago

      Please consult with the KRA call center or visit your nearest KRA offices as we have never experienced hence in a position to give a satisfactory answer.

      ReplyCancel
  55. Juliana Wanyonyi
    3 years ago

    What is the meaning of a positive value or negative value after tax computation. Feeling i have not done something right.

    ReplyCancel
    • Linda Kariuki
      3 years ago

      Technically, a positive tax value is just the amount that you need to pay to the KRA and a negative value just means you have overpaid by that amount. If you are not sure, go back to the file and review all the fields that you have filled before you submit.

      ReplyCancel
  56. david bist
    3 years ago

    i have downloaded the excel workbook to file for a sole proprietor but my excel doesnt have sheet C to E where i am to fill the business income only F and the rest. how do i solve this?

    ReplyCancel
    • Linda Kariuki
      3 years ago

      This is because you are using the wrong excel sheet.PAYE returns are only filed by the employer. To get the correct sheet select "Income Tax - individual" instead of PAYE

      ReplyCancel
  57. Wahome Nderitu
    3 years ago

    Hi Angela, like many other posts, I am unable to validate the IT1. It is returning the run-time error 1004: "The password you supplied is not correct. Verify that the CAPS LOCK key is off and be sure to use the correct capitalization"

    My computer is windows based and macros are enabled.

    Please Help.

    Thanks

    ReplyCancel
  58. Walter Waya
    3 years ago

    what if someone used a wrong email address whose password he does not know?

    ReplyCancel
    • Angela Nzioki
      3 years ago

      As you don't need your email to login to iTax, you can login using your PIN and password and then update your details to the relevant ones that you have.

      ReplyCancel
      • macharia
        3 years ago

        Having issues filling the excel form do you have a manual for that need it ASAP please

        ReplyCancel
        • Linda Kariuki
          3 years ago

          Not yet, but we are looking into it.

          ReplyCancel
      • Nancy Macharia
        3 years ago

        Hi Angie.
        So I finally managed to maneuver the website and filed my returns. Only problem is I finished a day late and now I have a fine. Its not alot, but I still need to pay it.
        How do I go about it?

        ReplyCancel
        • Linda Kariuki
          3 years ago

          Hi Nancy, just log in to itax and go to the payments section of the system to register your payments.

          ReplyCancel
  59. Walter Waya
    3 years ago

    it say original return for this period filed? what does that mean?

    ReplyCancel
    • Angela Nzioki
      3 years ago

      It means you have already submitted your return for that period and need to upload an amended return if you are making changes.

      ReplyCancel
  60. Eric Wachira
    3 years ago

    I get Visual Basic runtime error "1004", The password supplied is not correct. Verify that the CAPS LOCK key is off and be sure to use correct capitalization" each time I press the Validate button. What is wrong?

    ReplyCancel
    • Angela Nzioki
      3 years ago

      The excel should not have a password. Make sure you are using a Windows machine and you have enabled micros on the machine. Then the excel will work without any issues.

      ReplyCancel
  61. Sam
    3 years ago

    Hi, I'm trying to upload IT1 returns but I'm getting "Please Upload Form for the selected Tax Obligation." error. What could be the problem?

    ReplyCancel
    • Angela Nzioki
      3 years ago

      It means you don't have income tax as a tax obligation on your account but you can be able to update your tax obligations on iTax.

      ReplyCancel
      • Edwin Ndegwa
        2 years ago

        How do you go around that?

        ReplyCancel
  62. MARTIN
    3 years ago

    Am stuck at the tax obligation. Only one choice is available, i.e. income tax-resident individual. where is the PAYE option

    ReplyCancel
    • Angela Nzioki
      3 years ago

      That is the option you need if you are submitting your individual returns. If you are submitting PAYE for a company then confirm the tax obligations you have by clicking Registration and then Amend PIN details.

      ReplyCancel
  63. Ashley Lime
    3 years ago

    Hi, I am not able to access the Tax obligation that says Income Tax-PAYE
    The system is only displaying the Income Tax-Resident Individual
    Please assist me. Thanks.

    ReplyCancel
    • Angela Nzioki
      3 years ago

      That is what you need if you submitting your individual returns.

      ReplyCancel
  64. mehta
    3 years ago

    hi
    i have printed pin certificate but not received password

    ReplyCancel
    • Angela Nzioki
      3 years ago

      Mehta, I am not very sure which password you are asking about. If you are a first time user on iTax, the password should have been sent to your email. If you can't find it, check your spam folder as well.

      ReplyCancel
  65. BONIFACE GACHAGUA
    3 years ago

    i tried to unlock my acc and a code was supposedly mailed to me. i cant see the message on my emails and i want to file for my PAYE. Pls assist

    ReplyCancel
    • Angela Nzioki
      3 years ago

      Always check the spam folder. If it's not there as well, chances are you are using a different email from the one you registered on iTax with.

      ReplyCancel
  66. Henry
    3 years ago

    I keep getting the error when I press validate..
    The password you supplied in not correct. How can this be solved?

    ReplyCancel
    • Angela Nzioki
      3 years ago

      Henry, password on what? The excel validation has no password...

      ReplyCancel
  67. Daniel Njoroge
    3 years ago

    well. I have filled the entire worksheet but i have one error which i cant debug. On section B (employees dtls), i have filled out the 12 month salaries in different rows, however i am unable to replicate my PIN in all other 11 rows. The error message is "You have already entered the PIN for the employee in row 5". My understanding is that the worksheet is programmed to take details of different employees in the same month, but i am trying to fill in my 12 months details. Please help.

    ReplyCancel
    • Linda Kariuki
      3 years ago

      If you are filing for your individual yearly return, select "income tax - individual" as your ta obligation and not PAYE as it looks like you did. Also make sure you edit your tax obligations under "registration" then drop down to "Amend pin details " to exclude PAYE as a ta obligation as this is only required of the employers only.

      ReplyCancel
  68. George Mokaya
    3 years ago

    Hi
    I keep getting this error when i try updating my data
    Your Error Reference No. is :1435443412322
    Problem encountered in iTax, Please contact the KRA call center at below contact details and quote the above Error Reference No. for resolution.
    Tel: +254 (020) 4999 999
    +254 (020) 4998 000
    Cell: +254 (0711) 099 999
    Email: callcentre@kra.go.ke

    What could be the matter

    Regards

    ReplyCancel
    • Angela Nzioki
      3 years ago

      Chances are there was too much traffic on the iTax site. Normally you give the site sometime then try again. If that completely doesn't work then you might want to get in touch with KRA for further assistance (as they have listed their contact details).

      ReplyCancel
  69. Richard Onwonga
    3 years ago

    On a slightly different subject, I recently got an email from KRA indicating that have defaulted paying taxes. To this effect was given 15 days to clear the outstanding taxes or else be prepared to be penalized. This came immediately after filing my PAYE returns. My only source of income is employment. Please advise on the anomaly.

    ReplyCancel
    • Angela Nzioki
      3 years ago

      Confirm that your employer had made ALL your PAYE payments for all the months you have worked and that they have a receipt indicating as much. Then get in touch with KRA and let them know that there's a problem with your returns.

      ReplyCancel
  70. Simon Aluodo
    3 years ago

    After inputting my pin the system asks me to update my details but every time returns an error message that I have entered the wrong birth day,what do I do? please help. Thanks.

    ReplyCancel
    • Linda Kariuki
      3 years ago

      You are probably entering the wrong pin or you entered the wrong details when registering for the pin. Just visit the nearest iTax support center so they can help you out with this.

      ReplyCancel
  71. sam
    3 years ago

    Kindly, help explain how to validate the report besides the error of "missing employer pin". the cells don't accept the same PIN number more than once yet my PAYE has been paid by same employer throughout the year. How do i deal with this? its pretty annoying....

    ReplyCancel
  72. pius
    3 years ago

    My employer details is not updated on itax? what do I do?

    ReplyCancel
    • Angela Nzioki
      3 years ago

      Pius, you update them. See this blog post of how to update.

      ReplyCancel
  73. brian
    3 years ago

    After submitting my update it gave me an error and now when i restart the process it wants a password which i was never given and when i go to the forgot password page it tells me to answer sercurity question which i had not yet set help

    ReplyCancel
    • Linda Kariuki
      3 years ago

      Please consult with the KRA call centre or visit the nearest KRA office.

      ReplyCancel
  74. vincent langat
    3 years ago

    I have tried to file my return but i have not get this table of payment information,,,,,,,,,,,,,,,, kindly assist me to get this table so that i can fill my returns.

    ReplyCancel
    • Angela Nzioki
      3 years ago

      Once you have uploaded the excel sheet, that table is what tells you want you need to pay. It's pretty straight forward, confirm that the amount is correct, select the bank and mode of payment where you are going to make that payment in. After which you will get a receipt that you can use to go to the bank and make the payment!

      ReplyCancel
  75. FLORENCE
    3 years ago

    Hi. How do I get the insurance tab ( L computation of insurance relief) to show on my return so I can input insurance details? Thanks

    ReplyCancel
  76. JASON
    3 years ago

    HI ANGELA ,i updated my itax profile but not yet received the email from kra
    and how can we amend wrongly entered figures on the excel form
    thanks

    ReplyCancel
    • Angela Nzioki
      3 years ago

      Always check the spam folder for any missing emails. If you have not uploaded the excel sheet, you can always make the changes, otherwise, just make the changes and upload it as an amended return and not the original return.

      ReplyCancel
  77. kevin
    3 years ago

    Cant even update my details on iTax? what could be the issue.Please assist

    ReplyCancel
    • Angela Nzioki
      3 years ago

      Wouldn't be sure really unless you explained a bit as to why you cannot be able to do this. Is it because you don't have access? Is there an error message you are getting while trying to update? And what does it say? It could be a multitude of things Kevin.

      ReplyCancel
  78. Eve
    3 years ago

    Hi there this is very informative. i have a question though i want to file 0% tax returns. i am not employed and the little i get withholding tax is deducted. i am currently in the last stages but if i fill the IT PAYMENT section of the form then it appears as income tax. where do i need to fill in the form for it to appear as Withholding and is the problem perhaps further up the process?

    ReplyCancel
  79. ROSERLYN WANGARI
    3 years ago

    hi,
    kindly assist i have upgraded my i tax account but have not received a PIN so cannot log in to the itax as am being indicated that my PIN is not registered.i need to file returns.

    ReplyCancel
  80. BERNARD
    3 years ago

    i have had two emploeyrs in 2014. how do I file the returns??? it seams like KRA didn't anticipate this issue. I would be surprised given that people change employers all the time. pls advice how to fill the tas return online.

    ReplyCancel
  81. Gamaliel
    3 years ago

    Hi,

    I successfully filled and submitted the Income tax form in Itax. I received a defaulters notice for Ksh 5.76. From the payments icons no liabilities are shown hence I am unable to generate an eslip for payment as it shows nil. Please advice.

    ReplyCancel
  82. Lepa Chemaringo
    3 years ago

    i am confused. between basic part for "self" and seconde part for PAYE income. what is the difference? Gross salary, taxable pay? am relly confused

    ReplyCancel
  83. kamah mkenya
    3 years ago

    I have the P9 document. and the excell file.
    1) In the PAYE section should I fill it monthly or just fill in the total income and tax?
    2) The Bank account who does it belong to?

    A tutorial on all the aspects of the system would be appreciated.

    ReplyCancel
  84. Omayio Geoffrey Muli.
    3 years ago

    Hi have forgotten my password,plz assist me to reset it for me to enable me to fill my returns.

    ReplyCancel
    • Linda Kariuki
      3 years ago

      Dear Geoffrey, you will be required to use the ‘Forgot password‘ function on the kra portal to get a new set of log-in credentials to access your account.

      ReplyCancel
      • Collins Otwane
        3 years ago

        Hello Linda,

        Thanks for the blog step by step guide, It has really helped hundreds here in Kakamega, one thing though, if you are employed on contract as a consultant and thus the only deduction you get at the end month pay is the 5% Withholding Tax and no PAYE is charged, how does that person file for the returns on the excel sheet or via web ? I can see the option provided here is for the company to file but not the individual, right ?

        ReplyCancel
        • Linda Kariuki
          3 years ago

          Hi Collins, usually we deal with the corporate bodies. However, as a consultant I presume you will need to state and include the tax liabilities when filing your individual income return at the end of the year. Please consult your nearest KRA office on how to go about this.

          ReplyCancel
      • jackie
        3 years ago

        Hi, I have been employed for the last 8 years and my employers have been filing my PAYE since then. Do I still have to file the returns individually? Who should register for itax?

        ReplyCancel
        • Angela Nzioki
          3 years ago

          Hi Jackie, both of you should be registered on iTax. Your employer does the PAYE returns and YOU file your own personal end of year returns. You need to be registered on iTax, and you need to download the excel sheet from iTax, fill it out using a form called a P9A that you should get from your employer and use this to fill out the excel then upload it on iTax when you are done.

          PS: You have only until tomorrow to have done this otherwise you will be penalized!

          ReplyCancel
  85. euniter
    3 years ago

    what do this "please add atleast one record for employee source of income" when registering pin on itax means? am only employed ,i don't earn from other sources. Kindly assist, i realy need my pin on itax?

    ReplyCancel
    • Linda Kariuki
      3 years ago

      Hi Euniter,
      Am not sure what could be the issue. However, after selecting yes on employment field and entering the employer details, ensure you select the add button provided. This will add your employer details and employment as source of income into your profile. Simply selecting yes on employment field will give you the same error. (Recommendation by another reader)

      ReplyCancel
  86. David
    3 years ago

    The excel sheet is not validating. Whats about the macros thing?

    ReplyCancel
    • Linda Kariuki
      3 years ago

      Hi David, the first tab on the excel sheet called "read me" has the exact details on how to enable macros.

      ReplyCancel
  87. Kirui
    3 years ago

    i get #name? in some lines of section T, is there any error i have done. i wish you could upload a sample P9 form plus a sample filled excel form as a guide. thanks

    ReplyCancel
  88. laban khaemba
    3 years ago

    Hi am running a hardware and i usually use my personal pin to file end month returns. Just wanted to inquire the procedure of filing annual returns on same. Pls send me the peocedure on khaemba94@gmail.com. all much appreciate. Keep for the good work you are doing here.

    ReplyCancel
  89. Job
    3 years ago

    Hi, I have a problem here, when i open my account on itax i dont under file return-income tax resident there is no option for PAYE, is it because my tax obligation is only income tax resident?? I have a P9 form showing deductions for the whole year, guide me on this please.

    ReplyCancel
  90. peter orwa
    3 years ago

    I am trying to fill in IT1 Individual resident tax return for 2014, have downloaded the excel document on zip folder. my problem is that when I try to validate the page, it cant since it's not active hence when I go a head and upload the file the itax sends a message that I must validate the page yet it cant. help

    ReplyCancel
  91. caroline kamau
    3 years ago

    I have one problem in regards section Q1 advance payment. I have none but unable to fill the field. I have used (-) as instructed on the pin number field but the same keeps giving me an error. 2nd facing similar problem with Section Q2 on Self assessment Tax. Kindly assist on what is required in the two sections. thanks

    ReplyCancel
    • Linda Kariuki
      3 years ago

      Hi Caroline, do you mean K1 section of PAYE (advance payments)? When we are filling our excel sheet, we usually leave that section blank as we never have any advance payments.

      ReplyCancel
      • mach
        3 years ago

        but amgetting an error when uploading

        ReplyCancel
        • Linda Kariuki
          3 years ago

          Try to review the excel form you have filled to confirm that all the necessary fields are filled correctly then try again. Otherwise consult the KRA.

          ReplyCancel
  92. beryl
    3 years ago

    It is my first time to apply do my returns. unfortunately i have been selected also as a VAT
    Tax payer and i have been in employment for a year. kindly help know how to amend this.
    so that my obligation remains as a taxpayer who is in employment.

    ReplyCancel
    • Linda Kariuki
      3 years ago

      Dear Beryl, you can edit your tax obligations under the "Registration" tab, then drop down to "Amend pin details"

      ReplyCancel
      • Charles Ouma
        3 years ago

        Dear Linda
        I am unable to even register on iTax. The VAT option is selected and I am required to provide business details which I do not have. So this means I cannot even access the "Registration tab". How do I get this amended so my obligation is only Income tax? Thank you

        ReplyCancel
    • Andrew
      2 years ago

      Visit your tax station n have that vat OBLIGATION removed... by writing two letters addressed to the station manager 1. Requesting for waiver of penalties n another for removal of vat OBLIGATION

      ReplyCancel
  93. Alice
    3 years ago

    Hi, As a layman, i dont understand tax very well, i just know tht my company pays it out to KRA and is deducted from my payslip.
    But my question on this is, with itax, i file a return for one month only say May 2015, but what about the other months July 2014-April 2015 where salaries vary cz of bonuses. The return i file what does it mean?

    ReplyCancel
  94. ZIPPY
    3 years ago

    HOW DO I CREATE A PASSWORD

    ReplyCancel
  95. Hafsa
    3 years ago

    Hi. Thank you for your detailed blog and instructions, very easy to follow and understand. Been a great help.
    I would like to inquire about a problem I am facing, I uploaded the IT1 return and it took a time then gave me an error message. So I tried again, it then told me that the original return has already been uploaded.
    I went to View filed return and the details were there. But I have not yet received an acknowledgement email from the ITAX system. Hence I would like to view and download my return receipt. Please guide me on how to do that?
    Awaiting your favourable reply.
    Many thanks in advance

    ReplyCancel
    • Linda Kariuki
      3 years ago

      Hi Hafsa, we are glad the blog has been of help to you. However, personally I haven't encountered that problem and would not be in a position to give you a satisfactory answer. Confirm your email under registration, otherwise please consult KRA.

      ReplyCancel
  96. kennmulla12
    3 years ago

    Thank you guys for this good work. You came in handy.

    ReplyCancel
    • Linda Kariuki
      3 years ago

      We are glad the blog is so helpful to you and appreciate the feedback.

      ReplyCancel
  97. phen
    3 years ago

    kindly help me,i wanted to file paye on itax next month but when i go to file returns the only obligations i can find are vat and income tax resident,now how can i add the paye?

    ReplyCancel
  98. Caroline
    3 years ago

    I find you guys to be very helpful .Thank you for the good work!

    ReplyCancel
  99. Lagat
    3 years ago

    Hi...Its my first time doing the tax returns,...kindly advice how to go about it...

    ReplyCancel
    • Linda Kariuki
      3 years ago

      Hi Lagat, our blog posts offer detailed steps on how to go about filing different returns. Let us know if you have any questions or need clarification. Goodluck.

      ReplyCancel
  100. Nadir
    3 years ago

    How do i upload the e-return file after amending it more than once? The original and the first amend had mistakes but after correction the system cannot upload it because i have already amended once.

    ReplyCancel
  101. edwin
    3 years ago

    Are govt employees compelled to submit their retuns through itax
    what about county staff
    regards

    ReplyCancel
  102. Dominic Mboya Mbindyo
    3 years ago

    Surely what is wrong with this iTAX system. I have filled in my data correctly more than three times. On submission the system keeps on asking me to at least select one source of income while I have clearly indicated yes on the employment field and NO to Rental and Business. Can somebody kindly assist me?

    ReplyCancel
    • Linda Kariuki
      3 years ago

      Hi Domonic, I am not exactly sure what could be wrong but it sounds like the problem might be a system issue and you need to get in touch with KRA for that.

      ReplyCancel
    • beryl
      3 years ago

      Hi
      I am also encountering the same problem.
      Kindly assist me if you got sorted out.

      Regards,
      Beryl.

      ReplyCancel
      • Linda Kariuki
        3 years ago

        Hi Beryl, I suggest you get in touch with the KRA if the problem persists so they can direct you.

        ReplyCancel
    • wangari
      3 years ago

      Hi Dominic

      After selecting yes on employment field and entering the employer details, ensure you select the add button provided. This will add your employer details and employment as source of income into your profile. Simply selecting yes on employment field will give you the same error. Encountered similar problem.

      ReplyCancel
  103. Carren Nyawira
    3 years ago

    I am unable to register for itax because when registering for password the system keeps rejecting the employers pin could you know why. Thanks.

    ReplyCancel
  104. Carren Nyawira
    3 years ago

    First, I must commend you Angela Nzioki for being so helpful, where does the log in password come from when accessing i tax do I register for one? whenever I try registering it rejects employers number and I cant continue without filling this field kindly assist.

    ReplyCancel
  105. Eric
    3 years ago

    Hi, who are the 'Tax agent authorized to submit any application on behalf of the taxpayer' and 'Intermediary agent to submit returns on behalf of the taxpayer'? How do i get their details??

    ReplyCancel
  106. Sarah
    3 years ago

    Hi Angie,

    I want to pay last months PAYE deductions for the employees, so that I make the payment at the bank. I have followed the procedure given above but I can't see the PAYE option... kindly advice.

    Thanks

    ReplyCancel
  107. Giovanni Kitonga
    3 years ago

    I do not have an option for incometax - PAYE as a tax obligation, how can i add this or activate it

    ReplyCancel
    • Angela Nzioki
      3 years ago

      If you can login onto your iTax account, you can be able to update your details, ie, Registration then, amend PIN details. There should be a section where you can change your tax obligations.

      ReplyCancel
  108. ANNE MWAURA
    3 years ago

    The P10 is rejecting my pin. What should I do?

    ReplyCancel
    • Angela Nzioki
      3 years ago

      Use the KRA PIN Checker to confirm that you are using the correct PIN number. If correct and still experiencing the same problem then you should consult with KRA.

      ReplyCancel
  109. Alvin
    3 years ago

    hi. Kindly assist with this error that am getting :
    1. details of tax income paid in ADVANCE.. what does that mean, i have not paid in advance...

    2) payment registration number. where do i get that number?

    ReplyCancel
  110. FESTUS
    3 years ago

    hi guys . after submitting my individual returns to kra , how do i amend them? pliz help

    ReplyCancel
    • Angela Nzioki
      3 years ago

      Check if there is an option to file "Amended return"

      ReplyCancel
  111. WHITNEY
    3 years ago

    What is self assessed tax of p10?

    ReplyCancel
    • Angela Nzioki
      3 years ago

      Self assessed tax is what you, yourself have calculated as the PAYE you are meant to pay. Most likely it is the same as the tax that the excel has calculated. If any variance, it should be in the decimals.

      ReplyCancel
  112. iptisam
    3 years ago

    how do you upload paye using excell

    ReplyCancel
    • Angela Nzioki
      3 years ago

      You log onto your iTax account and upload it under the "File returns" tab.

      ReplyCancel
      • SOSPETER
        3 years ago

        hi, i fill my return using itax and even got back e-return acknoledgement receipt. later in the evening i got an e-mail from kra that i have defaulted paying my tax. kindly assist on what i can do.

        ReplyCancel
        • Linda Kariuki
          3 years ago

          Hi Sospeter,I recommend you consult with the KRA as we have not gotten that problem ourselves.

          ReplyCancel
  113. lucy
    3 years ago

    Hi Angela,

    Thanks for the great educational work! How do I file nil return? And my ipage doesn't look like the ones above. it doesn't have e-payments, view profile or e-returns and others as above. Regards,

    Lucy N

    ReplyCancel
  114. Kiptoo
    3 years ago

    How do I re-generate the e-slip if I didn't proceed to step 4 when filling the returns. I have tried to file again but I am told "returns for the period already exists"

    ReplyCancel
  115. Martin
    3 years ago

    Whats the itax link? The one I get on the Internet doesn't have the return menu

    ReplyCancel
    • Angela Nzioki
      3 years ago

      https://itax.kra.go.ke/KRA-Portal/

      ReplyCancel
      • George Gitonga
        3 years ago

        Hello Angie.
        I am doing returns for 2014 on itax for a small company.
        The loss b/f from 2013 was (ksh 296,663.75) and it posted a profit of Ksh 208,617.90 during 2014.
        What im i to post on line 6 on sheet K?
        When i post full loss of Ksh 296,663.75 as loss written off it gives error
        Kindly help.

        ReplyCancel
        • Angela Nzioki
          3 years ago

          George, you really should consult with KRA on this. I have personally never filed those specific returns on iTax - we let our auditor handle such.

          ReplyCancel
  116. Giamond
    3 years ago

    Hi, I keep on getting this error message every time i try uploading the zip file, ''The Type of Return does not match with the Type of Return in the form you are trying to upload.'' what could be the problem?

    ReplyCancel
    • Angela Nzioki
      3 years ago

      You might have selected a wrong entry on the excel before validated it or you might be selecting the wrong return option. Confirm that those area all okay.

      ReplyCancel
  117. Kennedy Kuria
    3 years ago

    I understand the Itax for KRA very well i can offer a helping hand guys.

    ReplyCancel
    • Angela Nzioki
      3 years ago

      Great!! I will email you and we can talk.

      ReplyCancel
      • Felix
        3 years ago

        Hey. I uploaded the original tax return but i had made a mistake. How do i correct this since when i try to upload the amended one it says " the type of return does not match the type of form you are trying to upload" yet i have done all the corrections the right way.

        ReplyCancel
        • Angela Nzioki
          3 years ago

          Felix, I would not be exactly sure what you are doing wrong. If you are completely sure all was correct then the problem might be a system issue and you need to get in touch with KRA for that.

          ReplyCancel
          • Felix
            3 years ago

            Thanks for the feedback. My email is fkmuimi@gmail.com. could you send me an email because i don't know how to get in contact with KRA for the moment so that i can forward you the amended return? . Their default email bounces back

            ReplyCancel
    • iptisam
      3 years ago

      Kindly please help me on uploading the zip file

      ReplyCancel
    • George Gitonga
      3 years ago

      Hello kennedy,
      How do one classify furniture & fittings for purposes of wear & tear posting on itax?

      ReplyCancel
    • Mercy
      3 years ago

      kindly help me out with submitting PAYE online (itax).

      ReplyCancel
    • HANNAH WAKIINI KURIA
      3 years ago

      Hi Kennedy I need help in filing my 2014 itax returns.Do you charge a fee?

      ReplyCancel
    • Sarah
      3 years ago

      Hi Kennedy,

      I need help urgently.... kindly mail me on sarah@beysix.co.ke

      Thank you.

      ReplyCancel
    • Elvis
      3 years ago

      Kindly take me through filing my returns, email: juzitu.ke@gmail.com

      ReplyCancel
  118. sophie Wanjiru
    3 years ago

    This was quite helpful thanks so much for doing this . I did not go for Itax Training but was able to file the
    returns successfully you rock! just wondering i filed Jan and Feb paye using the old system am i supposed to
    file the quartely returns?

    ReplyCancel
    • Angela Nzioki
      3 years ago

      Thanks Sophie. We are glad the blog is helping.
      Old system being ITMS or manual? If ITMS then no. That is as much online as iTax and no need for quarterly returns. If manual, then yes, you will have to do the quarterly returns.

      ReplyCancel
      • Maina Alex
        3 years ago

        I have done all the necessary but on trying to submit my returns a window pops up indicating
        [PLEASE ADD ONE RECORD OF EMPLOYEE INCOME],....ANY ONE WITH A SOLUTION TO THIS.

        ReplyCancel
    • James
      3 years ago

      Hi Sophie,
      Could you please let me know if i have to key in all the pin numbers of our suppliers and customers while filling VAT?

      ReplyCancel
  119. simon
    4 years ago

    1) is it mandatory for the employees to be on iTax before remitting their paye deductions?
    2) how do i update my details on itax because every time i log inn i get a response that i have not updated my itax page.

    ReplyCancel
    • Angela Nzioki
      4 years ago

      Yes, I should think the employees' information should be updated on iTax as well.
      Most people update everything on ITMS then shift to iTax. If this is not working out for you, I would suggest you visit the iTax support office at KRA, should be on the 18th floor.

      ReplyCancel
  120. Ruth
    4 years ago

    I am trying to register payment for PAYE and i keep on getting an error. this is the first time its happening as i have been filing on itax. I already have an acknowledgement slip. please advice

    ReplyCancel
  121. jay
    4 years ago

    When taking the cheque to the bank, who should it be payable to? as in the old system, we used to write "Yourselves" on the cheque and a bankers cheque was made.

    ReplyCancel
    • Linda Kariuki
      4 years ago

      Dear Jay,
      When making the VAT, WHT and PAYE payments at the bank, you should address the cheques to your preferred bank where you are making the payment.

      ReplyCancel
  122. Laura
    4 years ago

    Great resource! Thank you for putting this together!!!

    ReplyCancel
    • Linda Kariuki
      4 years ago

      Hi Laura.,
      Your welcome. We appreciate all the feedback and hope you recommend this to others. :-) Happy holidays

      ReplyCancel
      • Sital
        3 years ago

        Hi Linda, I filed my tax returns online the first time around, apparently I did it wrongly, so I amended the returns and submitted after which I got an email that I'm a defaulter! My entire tax amount is showing default? Now I can go back to amend, what do I do?

        ReplyCancel
        • Linda Kariuki
          3 years ago

          Hi Sital, I would recommend you visit the nearest KRA office or support center as we have not encountered that problem before

          ReplyCancel
  123. mercy
    4 years ago

    when filling paye on itax, the calculated paye tax on the excel sheet and my self assessed paye do not match. what could be the error?

    ReplyCancel
    • Raha
      4 years ago

      The error is most likely on your side.i would advise you go through it again.also in the end put in whatever has been calculated for it to validate then in case of anything you can claim.

      ReplyCancel
  124. Vijay
    4 years ago

    Hi, when preparing PAYE returns on ITAX, we need to fill out employee names, their PINs and gross pay, but do all these employees have to be registered on ITAX as well or just filling out the old PINs will work??

    ReplyCancel
    • Angela Nzioki
      4 years ago

      Hi Vijay, a PIN number is issued once in a lifetime. So yes, the "old" PIN numbers will work. Moving to iTax does not mean people are getting completely new details, they are simply moving their existing data to a new system.

      ReplyCancel
      • Bethuel Masimane
        3 years ago

        I still don't understand the procedure of submitting monthly returns for my employees on iTax. Is there an excel sheet like in ITMS? I used to pay for my employees under my Pin since am sole proprietor of my business.

        ReplyCancel
        • Angela Nzioki
          3 years ago

          Bethuel, if you had registered for the PAYE tax obligation on ITMS, you should be able to have that obligation on iTax and you should be able to access a PAYE excel sheet that you can fill out and submit as your PAYE tax returns. If you don't have this option, get in touch with KRA, they should be able to advise you better.

          ReplyCancel
  125. Kalpesh
    4 years ago

    How do we download a current CSV file for VAT, PAYE, NSSF and the rest so that we can upload the file in the downloaded excels.

    ReplyCancel
    • Angela Nzioki
      4 years ago

      Hi Kalpesh, the CSV/ excel files are all available on your iTax account. Once you register on iTax you should have access to all the files that you need.

      ReplyCancel
      • SIMON MUINDE
        2 years ago

        Hi, Angela Nzioka how can i conduct you? i have a problem in paye, i have not been filing monthly PAYE and am also a new employee in a company of more than 60 employees. Please help me.
        am Simon Muinde

        ReplyCancel
      • PATRICK
        1 year ago

        Hi Angela,
        please guide me on how to change my email address in my itax portal to my new email address.

        ReplyCancel

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